We aim to provide a smooth shopping experience. If there is an issue with your order, please contact us and we will help.
Returns Eligibility
Due to the nature of fragrance products, we only accept returns in the following cases:
- Wrong item delivered
- Product arrived damaged or leaking
- Missing items from your order
To be eligible, the product must be unused and in its original packaging.
Time Window
You must report any issue within 48 hours of receiving your order. Claims made after this period may not be accepted.
How to Request
A Return Email us at zaviyaanofficial@gmail.com with:
- Order number
- Issue details
Clear photos or an unedited video showing the package and product condition
Refunds If your claim is approved, refunds are processed via bank transfer or an agreed method. Processing time may vary depending on the bank and verification steps.
Non Returnable Items
- Opened or used perfumes
- Products with tampered packaging
- Orders with incorrect address or incomplete customer details
Contact
For help, email: zaviyaanofficial@gmail.com